Privacy Policy - Terms of Service
Your privacy is important to me. It is my, Lan Nguyen, LCSW PLLC, policy to respect your privacy and comply with any applicable law and regulation regarding any personal information I may collect about you, including across the website, https://lannguyenlcsw.com, and other sites that I own and operate.
This policy is effective as of 25 April 2023
Last updated: 25 April 2023
1. Acceptance of Terms: By accessing and using this website, you agree to comply with and be bound by these Terms of Service.
2. Provider Services: Our website provides therapy, consulting, professional advice, and other information (collectively referred to as "Provider Services"). These services are administered and accessible to any person or persons who access the Provider Services via our platform.
3. User Responsibilities: As a user of our website and Provider Services, you are responsible for your own actions and behavior. You agree to use the services in a lawful and ethical manner, respecting the privacy and confidentiality of others.
4. Confidentiality: Lan Nguyen, LCSW, prioritizes the confidentiality and privacy of our clients. As a therapist, Lan Nguyen, LCSW, is expected to maintain the confidentiality of client information in accordance with applicable laws and professional ethics.
5A. Disclaimers: Please note that there are limitations of the therapy and coaching services provided, including limited scope or practice. Other limitations also include confidentiality and ethical considerations establishing boundaries of the professional relationship as Lan Nguyen, LCSW, may not solicit reviews on services. Please also note that there are potential risks associated with therapy and coaching, which can include but are not limited to breaches in confidentiality, privacy risks, and increase distress. Please also note that the information provided on the website and blog is not a substitute for professional mental health advice, diagnosis, or treatment.
5B. Children’s Privacy: I do not aim any of my products or services directly at children under the age of 13 and I do not knowingly collect personal information about children under 13.
6. Intellectual Property: All content on our website, including text, graphics, logos, and images, is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written permission.
7. Third-Party Links: This website may contain links to third-party websites or resources that are not operated by me. Please be aware that I have no control over the content and policies of those sites. Lan Nguyen is not responsible for the content or availability of these external sites and does not endorse or guarantee their accuracy, reliability, or legality. In the event my site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies and I cannot accept responsibility or liability for their respective privacy practices. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave my site.
8. Limitation of Liability: Lan Nguyen strives to provide accurate and reliable information, but she cannot guarantee the completeness, accuracy, or timeliness of the content on the website. Lan Nguyen is not liable for any damages or losses arising from the use of our website or Provider Services.
9A. Personal Information Collection: Clients and users reserve their rights regarding their personal information, such as the right to access, correct, or delete their information. User's personal information will be retained arbitrarily and will be disposed of when it is no longer needed. Client's personal information and records will be retained and disposed in accordance with governing board guidelines, typically being kept for at least seven years following client's termination/discharge. Client information is subject to breaches in confidentiality in the event of mandated reporter considerations, such as clients presenting a danger to self or others, suspicion of child, dependent adult, or elder abuse, or court orders.
9B. Information I Collect: Information I collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information. “Voluntarily provided” information refers to any information you knowingly and actively provide me when using or participating in any of my services and promotions. “Automatically collected” information refers to any information automatically sent by your devices in the course of accessing my products and services.
9C. Personal Information: Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and phone number), your devices, payment details, and even information about how you use a website or online service.
I may ask for personal information — when you contact me — which may include one or more of the following:
- Name
- Phone Number
Legitimate Reasons for Processing Your Personal Information
I only collect and use your personal information when I have a legitimate reason for doing so. In which instance, I only collect personal information that is reasonably necessary to provide my services to you.
Collection and Use of Information
I may collect personal information from you when you do any of the following on my website:
- Use a mobile device or web browser to access my content
- Contact me via email, social media, or on any similar technologies
- When you mention me on social media
I may combine voluntarily provided and automatically collected personal information with general information or research data I receive from other trusted sources. For example, my marketing and market research activities may uncover data and insights, which I may combine with information about how visitors use my site to improve my site and your experience on it.
Security of Your Personal Information
When I collect and process personal information, and while I retain this information, I will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. Although I will do my best to protect the personal information you provide to us, I advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of my services. For example, ensuring you do not make your personal information publicly available via my platform.
How Long I Keep Your Personal Information
I keep your personal information only for as long as I need to. This time period may depend on what I am using your information for, in accordance with this privacy policy. For example, if you have provided me with personal information such as an email address when contacting me about a specific inquiry, I may retain this information for the duration of your inquiry remaining open as well as for my own records so I may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, I will delete it or make it anonymous by removing all details that identify you.
However, if necessary, I may retain your personal information for my compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
9C. Log Data: When you visit my website, the website servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, the site may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
9D. Device Data: When you visit my website or interact with my services, I may automatically collect data about your device, such as:
- Device type
- Operating system
- Geo-location data
Data I collect via the server can depend on the individual settings of your device and software. I recommend checking the policies of your device manufacturer or software provider to learn what information they make available to me.
10. Amendments: Lan Nguyen reserves the right to modify or update these Terms of Service at any time. At my discretion, I may change my privacy policy to reflect updates to my business processes, current acceptable practices, or legislative or regulatory changes. Any changes will be effective immediately upon posting on my website, here at the same link by which you are accessing this privacy policy.. It is your responsibility to review the Terms of Service periodically for any updates.
If required by law, I will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
11. Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of California and Texas. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in California and Texas.
12. Your Rights and Controlling Your Personal Information:
12A. Your choice: By providing personal information to us, you understand I will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of my website or the products and/or services offered on or through it.
12B. Information from third parties: If I receive personal information about you from a third party, I will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to me.
12C. Marketing permission: If you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by contacting me using the details below.
12D. Access: You may request details of the personal information that I hold about you.
12E. Correction: If you believe that any information I hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact me using the details provided in this privacy policy. I will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
12F. Non-discrimination: I will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), I will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
13. Notification of data breaches: I will comply with laws applicable to me in respect of any data breach.
14. Complaints: If you believe that I have breached a relevant data protection law and wish to make a complaint, please contact me using the details below and provide me with full details of the alleged breach. I will promptly investigate your complaint and respond to you, in writing, setting out the outcome of my investigation and the steps I will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
15. Unsubscribe: To unsubscribe from my email database or opt-out of communications (including marketing communications), please contact me using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. I may need to request specific information from you to help me confirm your identity.
16. Use of Cookies: I use "cookies" to collect information about you and your activity across my site. A cookie is a small piece of data that my website stores on your computer, and accesses each time you visit, so I can understand how you use my site. This helps me better serve you content based on preferences you have specified.
Please refer to my Cookie Policy for more information.
17. Business Transfers: If I or my assets are acquired, or in the unlikely event that I go out of business or enter bankruptcy, I would include data, including your personal information, among the assets transferred to any parties who acquire my business. You acknowledge that such transfers may occur, and that any parties who acquire me may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights I have over such information.
18. Contact Me: For any questions or concerns regarding your privacy, you may contact me using the following details:
Lan Nguyen, LCSW PLLC
lan.nguyen.lcsw [at] gmail [dot] com